This sketchbook includes 50 scorecards with room to record a visual memento of your rounds of golf. Each hole has designated space in which to draw the hole and key features, including room to draw a close-up of the greenside region. Use arrows to draw each stroke, noting any penalties with words. Write the club next to each stroke, too. This serves as an informative way to save record scores, make detailed notes for compiling stats, seeing whether you miss more greens to the left or right, recalling what club you used to make a hole-in-one, or making a yardage guide book with prior club selection and the breaks of previous putts. It is also a good companion to The Golf Stats Log Book and The End-of-Round Golf Diary. The cover is cool, too.
Call centers have evolved to become the 'first line of defense', at the forefront of modern business. Many companies decide to entrust specialists with servicing and building the relationship to their client base. But as customer contact is a very sensitive and crucial aspect of the company's long-term success, failures may have damaging consequences. As the personalities of the clients are as varied as their requests, contact centers need to be very flexible. Many control measures used in outsourcing other business functions - such as standardized processes - are therefore not applicable. New standards have to be set and in order to do so, different questions arise: What are the driving factors behind the success of a call center? What are the special characteristics that need to be taken into account? What role does trust play and what measures can be taken to create and build trust? This book gives an overview of the call center industry as business process outsourcing provider and offers answers to the questions above. A study for call centers, their clients and companies who are considering becoming clients.
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